Probably your order has not been completed or you have not entered your email address correctly. Please contact us by telephone to 02182-6974422 or via e-mail to firstname.lastname@example.org.
However, please check the spam folder of your e-mail program first.
Once you have placed the articles in your shopping cart, you can calculate the exact shipping costs under the point "Calculate shipping costs to" after selecting the country of delivery and entering the postal code of the city of delivery.
An overview of the shipping costs can also be found here
Deliveries to Packstationen are only possible in connection with DHL shipping. Please make sure the Packstation is registered under your own name. Be sure to include your 8-digit post number and the 3-digit Packstation number. Deliveries to Packstationen are only possible up to a certain size, meaning the outer box must not exceed a maximum size of 60 x 35 x 35 cm.
You may contact us by phone from monday to friday between 9.00 am and 17.00 pm under the following number:02182-6974422
Alternatively you can send an e-mail to email@example.com
In our Gemini Shop you have all common payment methods at your disposal. During the ordering process, you have the opportunity to select the payment method you require from a variety of payment options.
As soon as your return has been received and checked, we will create a credit note and refund the amount credited to the account your order was originally paid from. Unpaid invoices/positions of invoices will be cancelled.
Please indicate the respective number of returned articles in the column "quantity". As we constantly strive to improve the quality of our product descriptions, we kindly ask you to provide the reason for return (e.g. "too small"). Further comments can be written down in the field "Comments". Finally, please enter the return date at the bottom of the form and sign the return form.
To redeem a credit it is imperative that you log into your client account with your login data (email address and password) first. Your actual credit amount will be shown in your account. At the end of the ordering process (after choosing the payment method) you can redeem the credit by clicking onto the button "use credit".
If you would like to exchange an article, please simply place a new order and send back the article(s) you do not want to keep.
If you want to make any changes to your order, we would kindly ask you to inform us via e-mail to firstname.lastname@example.org or by phone under 02182-6974422.
Place the unworn shoe(s) in the original shoebox. Put the shoebox(es) into a carton of an appropriate size. Fill out hollow spaces. Enclose the filled out return form. Affix the return label (if provided). Should you use the carton in which you received your order, please make sure to remove old labels! Take your return to the nearest collection point of the respective delivery company.
If you have a complaint regarding one of our articles, please submit your customer number and the order number in question. Please do not send the goods back. We will ask you to send in damaged articles only in individual cases. Please instead send a maximum of 3 pictures of the shoe and the damages to the following e-mail address: email@example.com
Once your order has been prepared for shipping, you will receive a shipping confirmation via e-mail, containing a link and your shipment number. You may track your shipment at all times by clicking onto the link or entering the tracking number on the website of the shipping company.
A DHL return sticker should be enclosed with your order within Germany. If this should be missing, we would like to ask you to contact us by telephone under 02182-6974422. Please note that returns from abroad are not free of charge. You can send us returns from abroad at your own expense with a shipping company of your choice.